You can downgrade your Ocean subscription yourself in the app. A downgrade moves you to a plan with fewer credits. You pay nothing today, and the new plan starts at the start of your next billing cycle, in line with our Terms of Service.
Who Can Downgrade
Only managers can change the subscription. The Billing page is only available to managers.
If you don't see Billing in your settings, ask a manager on your account to do the downgrade.
If you’re unsure about your role, you can verify it in Settings within the Ocean app (read more)
If your plan was set up for you by your account manager (a custom plan), you cannot downgrade it in the app. See If You Have a Custom Plan below.
How to Downgrade in the App
Go to Settings, then Billing.
In the Plan section, click Upgrade subscription. The same button opens the plan dialog for both upgrades and downgrades.
Choose fewer credits than your current plan.
Check the summary. It shows Pay today and what you will pay when the plan Renews, with the Next billing date.
Click Schedule new plan. You will see Your new plan has been scheduled.
After You Schedule a Downgrade
Your current plan stays in place until your next billing date. The Plan section shows Changes and the date.
While a downgrade is scheduled, the Upgrade subscription button is replaced by Cancel downgrade. Click it to keep your current plan. You will see Your downgrade has been cancelled.
You can only have one scheduled downgrade at a time. To pick a different plan, cancel the scheduled downgrade first.
If your subscription is set to cancel, click Reactivate subscription before you change your plan.
If You Have a Custom Plan
Plans that were set up for you by your account manager cannot be changed in the app, and trying to downgrade shows an error. Contact your account manager, or email [email protected] from the email address associated with your manager account.
Please include the details below to help us process your request quickly:
Legal entity name referenced in your quote
Organization name (if applicable)
Current plan → target plan
Confirmation that the downgrade should begin on your next billing cycle
Customer Email Template Example
Subject: Downgrade request for [Org Name]
I’m a manager for [Legal Entity / Org Name]. Please downgrade from [Current Plan] to [Target Plan] effective on our next billing date.
Name: [Your Name]
Manager email (as in app): [[email protected]]
What Happens Next
We confirm receipt
You’ll receive a quick email confirming we’ve received your request and verified your manager status.We complete the change
Once the downgrade is applied, we’ll send a confirmation email with the exact start date/time, which will always be the beginning of your next billing cycle.