Purchase a New Subscription
Ocean.io offers annual subscriptions only. To purchase a new subscription or upgrade your existing plan, follow these steps:
Click your Profile icon in the bottom-left corner.
Navigate to Settings → Billing.
Select Upgrade subscription and follow the steps to complete your purchase.
If you’re unable to purchase a subscription, contact us at [email protected] or book a call with our team directly from the platform, and we’ll help you get set up.
Please note: Only managers can manage subscription purchases.
How Your Credits Work
Your full annual credit allocation is made available when your subscription starts and remains valid for the entire subscription year.
Important Access & Billing Notes
Annual billing: New subscriptions are billed annually, upfront.
Manager access: Only managers can purchase subscriptions directly.
Additional credits: Standalone credit top-ups are no longer available. If you need more credits, contact us at [email protected] or book a call with our team from the platform.
Custom agreements: Customers with custom or API agreements can contact their account manager directly.
Billing questions: Email [email protected].
If you’re unsure which subscription is right for you, reach out to [email protected], book a call with our team from the platform, or ask for a human agent in our Support chat. We’re happy to help! 😊
📅 Did your subscription start before February 2026 or do you have a custom plan? Then you might be on our legacy plan. See this support article for more details (only accessible for legacy customers).