1. How Your Billing Cycle Works
Your billing cycle renews on the exact date of purchase.
Monthly plans are being retired
As of October 1, 2026, monthly plans are no longer available to purchase.
If you’re on a monthly subscription that renews in October, you’ll keep full access to the platform and can use your remaining credits until the end of your current billing period. After that, you can continue with an annual plan, which you can purchase from your Billing page.
If you’re unable to purchase a plan, or you’d like one tailored to your needs, contact us at [email protected] or book a call with our team directly from the platform.
If you purchase an annual plan on January 5th, 2026, your subscription will renew on January 5th, 2027, and continue on the same date each subsequent year.
Credits are assigned on that exact renewal date once the invoice is processed.
2. When Do Credits Renew?
Credits are automatically assigned at renewal, once your invoice is generated and successfully paid.
The process is fully automated:
A new invoice is generated on your renewal date
Once the invoice is paid, credits are assigned
Your usage limits reset accordingly
No manual action is required.
3. What If I Run Out of Credits?
Running low on credits or already used them all? No worries!
If you need more credits before your next renewal, you can explore the available subscription options directly in Ocean.io.
Here's what you can do:
Log in to your Ocean.io account.
Go to Settings → Subscription.
Browse the available subscription plans and find one that offers the credit amount you need.
If you find a suitable option, select it and follow the steps to update your subscription.
Can't Find a Suitable Plan?
If none of the available options match your needs, or you're unable to change your subscription directly, we're happy to help!
Simply reach out to us at [email protected] or contact us through the in-app chat.
Our team will help you find the right solution based on your credit requirements.
Please note: Standalone credit top-ups are no longer available. Additional credits are provided through subscription plans or arrangements made with our team.
4. What Happens If the Invoice Is Not Paid?
If your renewal invoice is not paid:
Credits will not be assigned
You typically have a short payment window (approximately 3 days)
If payment is not received within that timeframe, the subscription will automatically cancel
Once cancelled, all subscription credits are affected (see cancellation section below).
5. Credit Validity & Rollover
Credits on annual plans are valid for 12 months from the date they are assigned. If you’re still on a monthly plan, those credits are valid for 6 months from assignment. Subscription credits expire immediately when your subscription stops.
Credit Deductions and Returns
When you perform a bulk enrichment in Ocean.io, credits are deducted upfront for all selected contacts to initiate the verification process.
Once verification is complete, credits are automatically returned for any contacts whose email addresses or Phone numbers could not be successfully verified/revealed. Your credit balance will be updated accordingly after the verification process finishes.
As a result, you are ultimately charged only for contacts with successfully verified email addresses.
6. What Happens If You Cancel?
If you cancel your subscription, your credits expire on your original renewal date, which, if you cancel, becomes your effective cancellation date.
Manual Bank Transfers Are Not Supported for Subscriptions
Because billing and credit allocation are fully automated and directly tied to successful payment confirmation:
Subscription payments must be completed online via credit card.
Manual bank transfers are not supported for new active subscriptions.
Credits are only allocated once the system confirms payment.
Bank transfers can cause delays or mismatches, which may result in suspension or cancellation.
To ensure uninterrupted access and automatic credit allocation, subscription payments must be processed online, for special cases please reach out to [email protected].
📅 Did your subscription start before February 2026 or do you have a custom plan? Then you might be on our legacy plan. See this support article for more details (only accessible for legacy customers).