Adding new team members to your Ocean.io account helps everyone collaborate and access shared data efficiently. Only Admins have permission to add or remove users from the company account.
Inviting a New User
Go to your Settings page.
Click User management from the menu.
In the top-right corner, click Add user.
A pop-up window will appear where you can enter your colleague’s name and email address.
(Optional) Toggle Admin privileges if the user should have administrative access.
Click Create to send the invitation.
Your new teammate will receive an email invitation to join your company account. Once accepted, they’ll have immediate access to your shared workspace.
💡 Tip: Assign Admin rights only to trusted users who need full control over account settings and team management. Learn more about Admin privileges
User Limits
All Ocean.io subscription plans include unlimited users, so you can add as many team members as your organization requires, no extra cost or restrictions.
Ocean.io operates on a credit-based billing model instead of charging per user. This means the credits purchased are shared across all users within the account, enabling collaborative use without incurring extra costs for growing your team. The flexibility to add new members freely supports seamless team expansion, irrespective of the subscription plan.
Important Note: Users with Existing or Expired Accounts
If a user already has an existing Ocean.io account, even if it’s expired or deactivated, they cannot be added to another company account directly.
When you try to add such a user, you’ll see an error notification with a red line stating that the user already has an account (as shown in the picture below).
In this case, the user must reach out directly to our support team at [email protected] to request deletion of their existing account. Once the account deletion is confirmed:
All their search history, saved lists, and remaining credits will be permanently deleted.
They can then be added to the new company account via the User Management by the admin user of an account.
⚠️ Note: Simply deactivating an account does not solve this restriction, full deletion is required.
Changing the Email Associated with Your Account
If you wish to update the email associated with your Ocean.io administrator account, follow these steps:
Go to Settings (found in the bottom left of your Ocean.io dashboard).
Navigate to User Management.
Add a new user by entering the new email address and assigning admin privileges.
Log in using the new email address.
Deactivate the old email address in the same User Management section.
Note: Changing your administrator email does not update the email associated with your billing or invoices. To update your billing email, please reach out to our support team and request the change.