Note: Setting credit limits per user is only available in legacy Professional and Custom plans. On plans created from March 2026 onwards, this feature is available as an add-on. Pricing for this add-on is not yet available on our pricing page — please contact support directly at [email protected] to request access.
Are you worried that the division of credits among colleagues within your organization is unfair? Eliminate friction once and for all by setting credit limits per user.
How is the limit counted?
Setting a limit means that the selected users can only export/reveal contacts up to a maximum of the credit limit assigned to them. The credits are however not reserved for them. Each export/contact reveal will be taken from the total limit.
💡 Tip: Setting a limit ensures that the user in question can't use credits beyond their absolute limit. You could therefore consider assigning slightly more credits than an equal portion to each user to ensure all credits are used.
Example:
The organization has a limit of 1,800 credits
User A has a limit of 1,000 credits
User B has a limit of 1,000 credits
In the example above, User A and B work in the same organization that has a total limit of 1,800. If User A decides to export 1,000 items, User B will only be able to export with the remaining 800 credits.
How to set/change the limits?
Head over to the User management page to set or change individual credit limits. Behind every user, click on the action button (...) and select "Set credit limit".
In the modal that shows up, you can change the total limit to whatever you desire. The limit will be applied to the period that your credits are valid as per your contract; this could be either monthly or yearly.
Where can I see my own limits?
You can see your own limit by heading to the home page. If a limit has been set to your individual account, you can see so under "Personal limit". "Team credits" show the total number of credits that is assigned to your organization.
Email and Phone Reveal Limits
In addition to search and export credit limits, account admins can now set organization-wide caps on email and phone verifications. These limits control how many email and phone enrichments your organization can perform per billing period across both the platform and public API.
How it works:
Email and phone reveal limits are set at the organization level (not per individual user) and apply to all team members (by requesting ocean.io support). Once your organization reaches the limit, no further email or phone verifications can be performed until the next billing period resets the counter.
How to request email/phone reveal limits:
Contact us at [email protected] to have email and phone enrichment limits set for your organization. When you reach out, let us know:
Your desired monthly (or annual) limit for email verifications
Your desired monthly (or annual) limit for phone verifications
Our support team will configure these limits in your account settings, and they'll take effect immediately.