To download our full Data Processing, Non-Disclosure, Platform Security, Privacy, and Architecture Policy, scroll to the bottom of this article and download the PDF file.
FAQ
1. What is Ocean.io’s use of my CRM Account Data?
Ocean.io uses your CRM Account Data to analyze customer segments, optimize sales and marketing efforts, and identify sales opportunities.
It is also used to enhance the algorithm provided to you.
2. Does Ocean.io share my data with others?
No, Ocean.io does not disclose your CRM Account Data to any third party.
Your data is kept confidential and stored in a segregated database for your use only.
3. How does Ocean.io ensure data security?
Data is protected through encryption (TLS) during transmission.
The platform uses a multitenant architecture with logical data separation and unique IDs for customers.
Physical security is ensured through Google Cloud’s secure facilities with 24/7 guards, access controls, and backup systems.
4. What happens to my data after I stop using Ocean.io services?
All CRM Account Data will be deleted within 30 days of subscription or test termination.
5. Can sensitive personal data be uploaded to the platform?
No sensitive personal data such as government-issued IDs, financial information, or private contact details can be submitted.
Only professional data (e.g., names, professional emails, and phone numbers) are allowed.
6. How does Ocean.io handle system reliability and backup?
Redundant configurations and daily backups ensure high availability of services and data.
Disaster recovery procedures exist to restore critical systems promptly.
7. Can my data be used for analytics and improvements?
Ocean.io tracks and analyzes anonymized usage data for security and feature improvements.
Aggregated, anonymized data may be used for research, marketing, and benchmarking, but no identifiable information is shared.
8. What are the safeguards for intrusion detection and user authentication?
Intrusion detection systems monitor for unauthorized access.
Access requires encrypted keys, secrets, or tokens.
9. How can I be confident in Ocean.io’s commitment to data privacy?
Ocean.io adheres to strict confidentiality measures, robust security protocols, and clear policies for data use and deletion.